We currently ship merchandise to: All U.S. states and territories, including Puerto Rico International orders may be supported in the future (TBD)

Orders are typically processed within 3-5 business days after payment is confirmed. Orders placed during high-volume periods (e.g., pre-event launches or holidays) may require extra processing time.

For questions about your shipment, reach out to: The Portal: Experience Email: info@theportalxp.com

SHIPPING & DELIVERY POLICY ‣ The Portal XP

SHIPPING & DELIVERY POLICY

Thank you for shopping with The Portal: Experience. This Shipping & Delivery Policy outlines important information regarding the shipment of any merchandise purchased through our website or authorized platforms.

1. Shipping Regions

We currently ship merchandise to:

2. Processing Times

3. Shipping Methods & Delivery Times

We partner with reliable carriers (e.g., USPS, UPS, FedEx) to ensure safe and timely delivery.

Estimated delivery time after shipping:

Once shipped, a tracking number will be emailed to you.

4. Shipping Costs

Shipping costs are calculated at checkout based on weight, location, and delivery method. Promotional free shipping may apply to select items or bundles.

5. Lost or Delayed Packages

If your order hasn't arrived after 10 business days from the shipping date:

We are not responsible for delays caused by the carrier or customs.

6. Incorrect Address or Delivery Issues

Please ensure your address is entered correctly at checkout. We are not responsible for packages lost due to incorrect or incomplete addresses.

If a package is returned to us:

7. Questions?